Return & Refund

RETURNS & EXCHANGES

RETURNS

All returns and exchanges for online orders require customer service approval by emailing us at return@chemisphereco.com 

Refund requests must be received within 30 days from receipt of your order to be eligible for a refund. Once your return is approved, we will provide you with a pre-paid return label. Cost of label is $10 and will be deduced from your refund.  All returns must be sent back to us within 30 business days of receiving your order to be eligible for full refund. Refunds will be applied to original form of payment. 

 

 

SHIPPING INSTRUCTIONS

  • ‍Please email returns@chemisphereco.com and wait for your return authorization.

  • Once approved, we will email you a pre-paid label (applicable for domestic orders). If used, a $10 fee will be deducted from your refund.

Please Note

Returns may take up to 7 business days to process (excluding weekends and holidays). Depending on the form of payment it can take up to 10 days for your bank to refund your account. We do not refund shipping charges unless the item was not able to be fulfilled. 

INTERNATIONAL RETURNS

We do not provide prepaid shipping labels and shipping refunds for customers outside the USA. Please follow the steps above. You can send your return to the above address.

WHAT YOU CAN RETURN

We only accept returns for regular priced merchandise with original tags attached. We reserve the right to refuse a refund request if for any reason the returned item(s) do not comply with our policy. 

EXCHANGES

Please follow our return instructions if you would like to make an exchange. You can notify us via email if you would like to exchange the original item for something else. We will confirm that the item you are exchanging for is available and place it on hold until we receive the item you are returning. We offer free ground shipping on domestic orders you would like to exchange, but we cannot provide you with a prepaid shipping label.    

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